Transport and Logistics

Passenger Transport Driver

Public transport is a huge industry; every day millions of people travel by bus, coach, and tram. As a passenger transport driver, you will ensure that all journeys are safe, timely, and comfortable.

As a passenger transport driver apprentice, you’ll gain knowledge, behaviours, and skills that play a vital role in providing a high-quality transport service to all customers.  Duties will include efficient operation of a passenger transport vehicle, driving legally and safely with high attention to detail, and prioritising the safety of the passengers.

2

12 months minimum

Apprentices must hold a valid UK driving licence, at least Category B (car driving licence) in order to access the apprenticeship.

Apprentices without Level 1 English and Maths will need to achieve this level and take the test for Level 2 English and Maths prior to taking the end-point assessment.

Prior to taking the end-point assessment the apprentice must be 18 years old. For bus and coach, the apprentice must hold a valid UK driving licence Category D, this will allow the apprentice to drive a vehicle with more than eight passengers. It is the employer’s responsibility to ensure the apprentice has or is eligible to work towards obtaining the relevant licence.

Upon completion, learners will be awarded a Passenger Transport Driver Level 2 certificate.


Course Breakdown

If you’d like a more detailed breakdown of the skills and knowledge you’ll gain over the course of the apprenticeship, just use the tabs below.

    • Understand what is required of you to ensure you and your customers comply with relevant rules, procedures, regulations, and laws that can impact on the transport environment and its safe operation.
    • Understand the range of services available and have an appreciation of the commercial transport environment.
    • Understand the diverse range of customers within the transportation services industry, their needs, rights, and expectations and how to provide an excellent customer service that promotes the transport industry.
    • Know the preparation, tests, and checks required to ensure a vehicle is brought into service safely and on time.
    • Understand the range of route features, characteristics, systems and equipment, and the different conditions and restrictions that may occur when driving.
    • Know the different vehicle types, features, systems and equipment, and the responsibilities and the range of actions required of the driver to ensure delays are minimised and the journey is undertaken safely and securely.
    • Know the range of situations, failures and incidents and emergencies that could occur and the actions and considerations to be taken when these have been identified and the procedures to follow.
    • Prepare and organise work to ensure duties can be performed in a safe and efficient manner.
    • Identify and check all relevant notices are read, understood and acted upon.
    • Maintain safe working practices and comply with all relevant Health & Safety procedures.
    • Recognise inappropriate behaviour that could lead to a conflict and remain alert for breaches of security and emergency situations, taking prompt and appropriate action to ensure safety.
    • Act appropriately during incidents and emergency situations to minimise risk.
    • Evaluate situations which impact on the transport service and provide solutions to restore operations.
    • Carry out all preparations for the shift have been undertaken in time.
    • Prioritise own duties to ensure activities are completed to time and the service is maintained.
    • Maintain professional appearance and conduct.
    • Check and maintain a clean, tidy and suitable transport environment.
    • Identify and safeguard lost property.
    • Review progress and performance and develop yourself within your role.
    • Obtain feedback on performance from others, identifying skills and knowledge gaps.
    • Provide information that supports the safe operation of the transport service and is inclusive of all groups.
    • Identify the nature of an enquiry and seek clarification when needed.
    • Respond in a timely, positive and helpful manner to enquiries, complaints and compliments.
    • Recognise when circumstances could lead to confusion, panic or conflict. Providing assistance that is considerate of risk and reassurance that is sympathetic and promotes good will.
    • Respond to colleagues in a way that supports the safe operation of the transport service and promotes professionalism.
    • Ensure choice of words, actions and behaviours promote equality and diversity.
    • Present a cohesive and collective approach to achieve team and business results.
    • Seek out and verify information and documentation relating to planned activities.
    • Follow the appropriate rules and procedures for locating and safely accessing the vehicle, ensuring the appropriate personal protective equipment is worn.
    • Complete the required tests, checks and observations prior to commencing the journey to ensure the vehicle is safe, meets the standards required and the correct documentation is in place.
    • Drive safely and efficiently at all times, including operating the vehicle in restricted spaces and all weather conditions.
    • Show consideration for other road users.
    • Hand over a vehicle to the control of others by ensuring appropriate procedures are followed and the required information and documents are complete.
    • Prepare and submit documents, reports and logs containing performance, incident and technical information.
    • Make timely and clear announcements to ensure passengers are kept informed of delays and interruptions to the service and implications to the timetable.
    • Ensure the vehicle displays the correct destination, signage and information.
    • Interpret information and respond to on-board enquiries.
    • Monitor the instrumentation and ensure the vehicle is operating efficiently, responding to signals, signage and instructions.
    • Respond to warning and indications, adopt a systematic approach to diagnose and rectify faults and failures using approved methods and techniques.
    • Start and control the vehicle safely and efficiently, responding to signals, signage and instructions.
    • Ensure information, comfort and ancillary systems are operational and controlled and adjusted as appropriate during the journey.
    • Make scheduled stops that comply with legislation and regulation and provide assistance to customers that require it.
    • Take appropriate action when external factors interfere with the planned journey.
    • Take appropriate action when emergency situations arise ensuring that priority is given to the safety of passengers and other road users.
    • Take a vehicle out of service by delivering it to the appropriate location ensuring it is positioned, immobilised, shut down and secured.
    • Be approachable and friendly at all times.
    • Be a good listener, respectful of other’s beliefs and personal circumstances.
    • Be aware of risks and hazards impacting on passenger safety and remain calm under pressure when issues occur.
    • Be confident of their role regarding passenger safety and organised in its delivery.
    • Be passionate about providing quality passenger services and a role model to colleagues.
    • Pay attention to detail and take pride in providing a quality service.
    Bus and Coach Driver
    • Know the correct procedures for collecting revenues and understand how to use the appropriate equipment.
    • Understand the importance of correct signage and how to display it.
    • Understand the importance of good customer service and know where to locate information regarding timetables, delays and on-board services.
    • Coach Driver only – Understand the international requirements for operating a passenger carrying vehicle.
    • Receive fares and issue tickets, receipts or passes using the appropriate systems and equipment, recording transactions and dealing with errors.
    • Welcome customers in a polite and reassuring manner, directing and assisting as appropriate and provide information relating to timetables, delays and on-board services.
    • Coach Driver only – Comply with the statutory requirements for any country outside of the United Kingdom you are driving in when operating a vehicle.
    Tram Driver
    • Know the principles of the operational tramway system, its components and their functionality, including abnormal operations e.g. Overhead Line, signalling.
    • Understand the tramway environment, its customers and relationship between stakeholders/users.
    • Understand the interface with highways, railways and the pedestrianised environment.
    • Follow the safe working practices when operating a vehicle to minimise risk to those on or near the tramway and tramway environment.
    • Be able to monitor and maintain your vehicle’s progress against an operating schedule.
    • Be able to bring trams into service safely and in accordance with relevant company procedures.
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